Refund policy

Returns & Exchanges

We want you to love what you ordered. If it isn't right, you have 30 days from delivery to request a return or exchange.

Eligibility. Items must be unworn, unwashed, and in original condition with tags attached. You'll need your order number or proof of purchase.

How to start a return. Email support@urbvn168.com with your order number and the item(s) you'd like to return. We'll reply with a prepaid return label and full instructions. Items sent back without first requesting a return can't be accepted.

Exchanges. Need a different size or color? Let us know and, subject to availability, we'll send the replacement. The fastest way is to return your original item and place a new order.

Refunds. Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may need extra time to post it.

Damaged or wrong items. Please inspect your order on arrival and contact us right away at support@urbvn168.com if anything is defective, damaged, or incorrect — we'll make it right.

Non-returnable items. Final-sale items and gift cards can't be returned. If you're unsure whether your item qualifies, just ask.